What's New 
Delegate decisions, not just tasks
Delegating tasks is straightforward: here's what needs to be done, go do it. But task delegation still leaves you as the decision-maker, the bottleneck who must be consulted before anything...
Conduct exit interviews that surface real information
Departing employees know things current employees won't tell you. They've experienced your management firsthand, seen the team's dynamics up close, and have less reason to filter their opinions now that...
Give feedback that changes behavior, not just documents problems
Too many feedback conversations accomplish nothing beyond making the manager feel responsible. You said the thing. You documented the concern. But three months later, the same problems persist—and now you're...
Manage the transition when a peer becomes your boss
Yesterday you were colleagues at the same level. Today, they're your manager. The dynamic has fundamentally shifted, but neither of you has changed overnight. This transition is awkward for everyone....
Run a productive brainstorm that doesn’t favor the loudest voices
Traditional brainstorms reward quick thinking and verbal confidence. The first ideas get airtime. Extroverts dominate. Introverts wait for openings that never come. And the best ideas—which often need time to...
Tools 
The EmployeeProblem Solver
This convenient resource helps you figure out the best way to handle more than 160 common situations so they don't turn into long-term managerial headaches.
Manager's TrainingLibrary
Keep on top of vital issues and improve your interactions with subordinates with a wide range of printable training guides.
MultimediaTraining
Learn the easy way with a trove of video and audio recordings exclusive to the issues you face.
